Refund policy
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll need to provide your order number or proof of purchase through our website.
To start a return, contact us at inkynotesph@gmail.com. We’ll provide instructions on how to return your item once your request is approved. Items sent without prior approval may not be accepted.
Damages and Issues
Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including:
- Customized or personalized items
- Digital downloads or gift cards
- Sale or clearance items
- Items that are altered or damaged from their original condition
If you have questions about a specific item, please contact us.
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is approved, you may make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, your refund will be processed manually, and we’ll provide instructions for receiving your refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at inkynotesph@gmail.com.
Contact Us
For any return or refund inquiries, please contact us at:
Email: inkynotesph@gmail.com